Privacy Policy

Last updated: 14/11/2026

At NammaMarga, we respect your privacy. This policy describes how we collect, use, and protect information when you use our civic road intelligence platform for Bengaluru.

Information we collect

• Account details (name, email) when you sign up as a citizen or BBMP user
• Issue reports including photos, descriptions, and GPS location
• Emergency route requests (pickup location, vehicle type, destination hospital)
• Usage data such as pages visited and features used

How we use your data

• Classify and display civic issues on public maps
• Route complaints to the correct ward and priority queue
• Score emergency routes against pothole and hazard data
• Send notifications about issue status and verifications
• Improve AI models for issue detection and fix verification

Location data

Location is essential for mapping issues and emergency routing. We only use coordinates you provide through reports, search, or device GPS when you explicitly allow it.

Sharing

Issue reports may be visible to other citizens and BBMP officials. We do not sell personal data. Service providers (hosting, maps, AI) process data only to operate the platform.

Your rights

You may request access, correction, or deletion of your account data by contacting us. Emergency route planning without an account stores minimal data in session only.

Contact

Questions about this policy? Reach out via our BBMP contact page.